Market Insight

Why it’s important to talk business, not just property

October 25, 2022
One of the core foundations as a business is to ensure that we are always listening to our clients – as a team, we are committed to caring about what your business objectives are.

Why? Well, without doing that, or asking the right questions, we can’t deliver a strategic, rounded solution.

To achieve this, it’s important that we lead the conversation beyond your property needs, to understand what drives you, what your challenges are and where you want to be in five years’ time.

This is what allows Vail Williams to deliver innovative solutions to meet both your property needs, and those of the wider business.

It’s about talking business, not just talking property or having the technical property expertise to achieve the right result.

Without really getting under the skin of your business, we can’t deliver a property solution to put you on the front foot.

The pandemic has brought this into focus even more, with changing markets, evolving ways of working, as well as economic challenges making it all the more important to talk.

By engaging with our clients to talk candidly about their businesses, we have opened up potential new property avenues to explore for their benefit.

From advising on a new operational facility, taking aspiration to delivery and helping clients to save money or deliver an enhanced standard of space, to consolidating occupational assets, or acquiring a portfolio – talking business is vital.

Like many companies, we have a three-year business plan and want to share our advice, values and business aspirations so that the organisations we work with, really understand what we’re about. Similarly, we want to better understand our clients’ future plans, and where possible, help to shape them.

It’s the simple things – understanding the challenges you face, or expect to, face. Where you want your business to be in five years’ time, whether your team is set to grow or contract, or you intend to enter new markets or geographies.

By asking these sorts of questions, we get to know what the pain points are, what needs to change, and what your future property needs are likely to be.

You talk business, and we’ll find the property angles to deliver on your needs.

By engaging with our clients to talk candidly about their businesses, we have opened up potential new property avenues to explore for their benefit.

James Lacey, Regional Managing Partner, London.